Thank you for visiting onetoonelooks.com! We are committed to providing you with quality men’s and women’s clothing, especially to help you shine in summer fashion. If you are not satisfied with your purchase, we have established the following refund terms to ensure that your shopping experience is as pleasant as possible:

  1. Refund Request Conditions
    You can request a refund within 14 days of receiving the product. Refund requests must be submitted through our customer service channels and include the order number and relevant information.
    To ensure that the refund request is approved, the product must be in unused condition and with the original packaging, tags and any included accessories. Customized and discounted products are not eligible for refunds.
  2. Refund Process
    Once your refund request is approved, please send the product back to our return address. Please ensure that the product is safe and intact during transportation.
    We will process the refund after we receive and inspect the returned product, usually within 2 business days.
  3. Shipping Responsibility
    In the case of a refund, the original shipping cost is not refundable. Return shipping costs are the responsibility of the customer unless the return is due to product quality problems or shipping errors.
  4. Refund Time
    Refunds are usually processed within 2 business days from the time we receive the returned merchandise. The exact time to receive your money may vary depending on the payment method.
  5. Product Inspection
    All returned merchandise will be inspected to ensure its integrity and saleability. If the merchandise is damaged, stained, or otherwise in a condition that would affect resale, we will refuse the refund and ship the merchandise back to you.
  6. Customer Service Support
    If you have any questions or need help with the refund process, please feel free to contact our customer service team, who will be happy to answer and support you.
    Thank you for choosing [website name], and we look forward to providing you with more fashionable clothing options! We hope you will be satisfied with every purchase!